Customer Reviews & Shopping Feedback

I would like to thank you for the recent pleasant ordering experience I had with your company. I was trying to track down some offset spatulas at the request of my daughter, a pastry chef student. I found your company online, immediately ordered the spatulas and they were delivered to my door in record time. Your method of follow-up is superior and as an avid internet purchaser, I was very impressed with your prompt, efficient service. The spatulas are exactly as pictured and described on your website and the turn-around time was excellent. With a budding pastry chef in the family, I am sure that I will be placing orders with you from now on!

Again, a thousand thanks. Patricia

I just wanted you to know how wonderful your web site is and how good your customer service is.
I was looking for some particular items in order to make something special for my husband for his birthday. I found the molds I wanted on your site and telephoned to ask how quickly an item can be shipped... I live in Canada.
The person on the telephone was really helpful and pointed me to a company in Quebec where he thought I could get what I needed and shipped quickly.
This was so nice of him, he was very knowledgeable, and it is rare to get such good customer service these days...or even a real, human voice on the phone.
Thank you, You have a great company and a great web site. I will be back to your site again, to browse your products when I have a little bit more time for the shipping part.

Sincerely, Tracy

I am about to graduate from...culinary school with a degree in Baking and Pastry Arts, and I just wanted to express that I have purchased products from pastrychef.com and they have done nothing but great things for me in my schooling. The quality of the products is just completely phenomenal.

Samantha

I ordered on Thursday and my package was delivered on Friday!! Thank you for such good customer service!!!
Everything arrived in great condition too.

Deborah

Recently, I placed an order for plastic trays to ship my French macarons. The order arrived promptly and was exactly what I was expecting. To my pleasant surprise, included within the order was a sample silicon piping bag for me to try. How wonderful that there are companies out there that still provide such a nice incentive for their customers. I can't wait to try it and will hopefully have to place another order soon!

Eileen

Thank you for your great service. Your product worked better than expected. The phone call I made was answered by a real person. The prompt delivery was a surprise. It will be easy to come back to your company!

Thanks Brooke

I received my package this morning. What excellent service!
The items are just what I wanted and the quality is excellent. Thank you for such speedy service and I'm sure I'll be buying from your company again!!

Jacqueline

Just wanted to thank you very much for my order.
It was supposed to arrive on Monday Dec. 7th and for my surprise it arrived today 3 days before.
I am so happy with all products I ordered and am sure I will enjoy each one of them.
I am just starting my cake business and hopefully we are going to make more business a head.

Sincerely, Mauro

I just wanted to say a special "THANK YOU" for rushing my order out for me today. I will remember....YOU, the next time we need something, which is often, as my wife is a gourmet cook and previous restaurant owner. You have earned our business and loyalty, as well as our appreciation, and we will be contacting you from now on! Thank you very, very, much for your help.

Sincerely, Glenn

My first order with your company arrived and is perfect.
The order is complete. The items are in mint condition. The packing was fantastic. All the items either meet or exceed my expectations.

Thank you very much!  Mary

Excellent! Excellent! Excellent! That's what I say about your fast service and your quality products. All of my items were just as presented on your website. I will surely speak highly of your website at all the classes that I take.

Kathy

Just a note to say that you are very efficient in how you handled my order and it was wonderful to be able to talk to the gentleman at the end of the telephone about my needs. I will be sure when I decide what it is I need, I will order from you again.

Thank you, Laura

I just want to thank you for shipping the above order out so quickly. They were a Christmas gift for my husband so I was grateful that they arrived in time, even though my order was submitted late in the shopping season. I had submitted an order through one of our local stores but was disappointed when there was no response. I found your website and I am very pleased that I did.

Nancy

A pastry chef referred me to your website... Your products have always been very good quality and I am very happy with everything I have always gotten through you. In addition, your quick service is wonderful. Thank you for getting back with me so promptly.

Nancy

I wanted to congratulate you guys on an excellent customer experience and superb customer service. You guys really are amazing. I wish that you had more supplies so that I could order even more from you. You guys are so reliable and so responsive and I really appreciate it. Thanks again, really great, I will recommend you to everyone I can!

Rachel

Thank you for your speedy, speedy service. My "Silpats" arrived safely today. Now my ...baking may begin!

Christa

Just wanted to drop you a line and tell you how blown away I am by your service!!!
I ordered 200 sugar pansies for my wedding late Wednesday evening and put rush delivery on them. To my surprise, they were shipped out within the hour! To my even GREATER surprise, they were sitting happily on my doorstep when I woke up Thursday morning!
Impeccably packaged, not even the tiniest flaw. You guys are wonderful! :)

Kylie

I got my shipment (except for the two backordered items) on Monday and Tuesday. GREAT SERVICE!! I look forward to receiving my backordered items and to doing business with your company in the near future.

P.S. Thanks for the "free gift". I needed one of those. Your thoughtfulness is appreciated.

Mary

I wanted to pass on my compliments. The order was well wrapped, and arrived sooner then expected. I plan to be placing more orders with your company in the near future as I was quite pleased with the service and selection. I am sure you receive more complaints then compliments, since most people do not take the time to thank you. I wanted to send a note along. Thank you again.

Mark

Your service is fantastic. I have placed two orders and been very impressed. The first had a back ordered item and I got a phone call to let me know about. Both arrived very quickly! I'll be ordering again.

Rodger

Thank you very much for the prompt shipment of my order. I am very pleased with the product and look forward to shopping at you site again.

Rachel

I placed another order this morning for the adjustable pastry scraper and its already been shipped!! Boy you guys are fast. I look forward to getting it (as well as continued shopping on your web site). I have stopped searching for a site for pastry products. No one can compare to the quality of products you offer at a competitive price.

Mary

Yes, my order arrived and I'm absolutely thrilled with everything I ordered. These are Christmas gifts for others, but I will definitely be ordering again -- for myself!   Thanks for your terrific products and great service.

Lyn

Wow ! That's wonderful, thank you so much for such a generous and professional way of handing a problem. Be assured, we will be making many more orders in the future.

Kirk

YOU GUYS ROCK! That's the fastest shipping ever!!! Really appreciate it.

Donna : )

It's been a great experience doing business with your company. I will come back any time I need something.

Edgard

Thanks again for keeping me informed and your prompt response. I've been very happy with your customer service in the past and that doesn't look like its changing. Keep up the good work.

Tim

I just wanted to send a quick email thanking you for such excellent service. I received my order today for cannoli shells and can't believe how quickly I received them. I was so thrilled to receive an email confirming shipment within minutes of placing my order! They look great and I'm sure they'll be delicious. Happy Holidays to everyone at your outstanding company. I'm a fan for LIFE and will tell everyone about you. Good cannoli shells are difficult to find here in Des Moines.

Thanks again, Joanne

Holy cow, you guys are FAST. I just ordered a few hours ago! You definitely have my business!

Susan

I just wanted to thank you for the perfect wrapping on your shipment. Everything was intact.

Philip

...I can only begin to say how pleased I was, not only with the shipping but with quality of the chocolate as well.
When I opened the box...Oh, the smell was rich, and the taste...the quality was very evident.
I will never use the store bought chocolate "Sprinkles" again. They do not compare to this Dark Chocolate Vermicelli.
My customers could taste a difference and asked about the change. I was more than happy to explain what it was, and where I got it from!
I use the chocolate Vermicelli on everything now. And I will continue to purchase this product from you, and appreciate the shipping cost applied.
I will certainly recommend you to others.

Thank you very much!  Sincerely, Eileen

I ordered the CHURROS AND PASTRY PRESS and I love it. Thank you for your outstanding service!
The press is just what I wanted and the quality is excellent. Thank you for such speedy service. I'm sure I'll be buying from your company again!!

Thanks again, Debbie

Hi I just want to let you know I am very satisfied with your service, how you answered every question, how my package was delivered on time and very nicely packed. I bought a mixture of macaroon mix and i hope they turn out perfect as so far your service have been!
very happy

Thanks !!!  Alejandra

Thank you so much. I am impressed with your service and definitely use you again in the future.

All the best, Tariq

Thanks for the information. Your service has been great and I sincerely appreciate it.

Carlton

WOW! That was FAST! Not kidding! Best news all day! My first time order with your company just hours ago and you have already picked, packaged and shipped? Whoa, at this rate probably not my last.
Most Appreciated!

Bon Appetite, Gigi

Thank you very much and look forward to doing business with you.

Chef Leonard

I just wanted to let you know that I received my courier today and I am very happy with it and can't wait to try it.  Just wanted to say a very big thank you and will definitely shop from you again.

Mahvash

Thank you again, for all of your assistance with this order. I am very pleased with your service and look forward to ordering from you, again.

Sincerely yours, Martha

Just wanted to let you know I received all 3 boxes of the white chocolate "sticks" and they came through great! There doesn't seem to be any broken and the packaging was awesome! And, they arrived a day earlier than we thought! Thank you so much! I appreciate it!!

Cathy

Just wanted to say thank you for such great service. My chocolate arrived today. I will order from you again and tell all my friends the same.

Sue

Thank you.  I have just had great experiences working with your company...I'll shop at Pastry Chef Central soon!

Rebecca

I have a small bakery display in my restaurant. I use lots of ingredients that I order from your company in my baked goods. I include some pictures. Thank you for your great products and outstanding service.

Mojgan

Just wanted you to know that I love ordering from your company, the quality of the merchandise you carry is always excellent. These cutters are even nicer than I was anticipating, really sturdy.

Thanks Joe

I am very happy to have ordered from your company and will keep ordering from your company in the future.

Thank you so very much. Chef Kristina

Thank you, thank you, thank you. I can't tell you how much I appreciate all you've done to help me.

Sincerely Susan

Just received an e-mail that you shipped out a replacement item for my digital thermometer. Wow! Thanks for such great customer service!

Steve

WOW! You folks are awesome...thank you for the EXCELLENT service. I enjoyed your easy to use website.

Kevin

I will recommend you highly and I am in need of some other products you offer later this spring... Thank you for looking into my delivery both yesterday and today.

Thanking You, Marie

I wanted to thank you again for your quick response. Thank you for assisting me in making my deadline and I truly appreciate your excellent customer service. I will definitely refer you to all colleagues that need supplies. You are awesome!!

Sincerely, Robert

You guys are lifesavers. It's awesome that you ship same day! Thank you!!!

Katie

Order was received. Thank you very much for your great service!

Karen

Many many thanks for your excellent service !!!!!

Peggy

Just a quick note to say thanks for the great service! We received them this morning and will be able to, with short notice, make some guests very happy.

Amy

Great thank you just want to say all you items have been the very best quality and love your service as does our students.

Thank you Jim

I indeed enjoy the variety of your products and true quality of your service.

Regards, Elsa

Dear Sirs....I received my order yesterday. Thank you...they were packaged so well...I was so pleased with how you shipped them. And, the cups and curls are adorable. I have great plans for them.

Thank you again....I will definitely be a regular client.  Lou

Wow thank you that was fast.

Judi

I think you love your business and you got very good employees...Thanks for the one who handle my package because it's been wrapped very nice that's why even one piece of my order not broken...I'm very satisfied with all my products when I got it...I guess I'll switch now to your company when I do online shopping...And I can tell that it is not a return product because of the boxes still new, not like some items that I got from ebay or amazon you know that it's a return item because the box has lots of tape...I thank you because you did what I asked you in my comments...Thanks again

Your one very happy customer, Lourdes

We have found your business very professional and prompt in all ways and we will purchase from you again in the near future.

Jennifer

I received the ring molds I ordered yesterday. Thank you for your outstanding service!

Diane

What a gracious offer! Of course I will continue to utilize Pastry Chef Central and look forward to
placing another order soon. Thank you for your kindness and exemplary customer service.

Regards, Tracy

Greetings.
Thank you very much.
Received my order and really happy with the attention to packaging detail.
Everything arrived in order.
Excited to start baking with the new products.
Look forward to shopping at your site soon.
...Very happy Customer,

Sandra

Hi there,
My order arrived and was packaged beautifully, thank you!!!
...Thanks so much, I love your products!

Allison

Thank you. The order arrived in good condition.....and quickly.
I can't believe that after trying to replace this chocolate form for over 25 yrs that I finally can retire my old ones that are cracked and yellow with age! I feel like I won the lottery...
Thank you again

Regards, Melanie

Thanks so much everything arrived excellent.

Regards, Eduarda

I am sending you this email, to notify that I have received the order in perfect condition.
I am really satisfied with all the items and with your customer service.
Thank you very much for your assistance at the order processing.

Regards, Ana

Thank you. What a surprise! Customer Service! You are spoiling me! LOL! What a relief to get this before I was notified that the payment was made, too. All around, a great job on your part. Forward to your boss!
Have a wonderful December Holiday...

Joanna

I was working on the baguette recipe from the bread video that I bought from you just recently, which is so...fabulous!

Thanks again, Steve

Thank you for your service and attention regarding my order. The cake turntable has been received in excellent time and was found in good condition.

Best wishes for the season. J.

My order for 10 bench scrapers arrived today. I ordered these for Christmas gifts for my co-workers....Your quick shipping is appreciated and joyous holidays to all of you.

Janelle

Thank you, it arrived yesterday afternoon, it looks like a great product that we can use on a regular basis..... Thank you for your assistance.

Chef Paul

I have begun to use your products and am highly satisfied with all phases of service.

Betty

I received it in the mail and I know my mother will absolutely love it. Thank you so much for your quick delivery.

Angie

Thank you for the quick response! I just tested the 6" pan, WOW am I amazed. I will be back for more pans from you. You have been a pleasure to deal with!

Irene

The molds arrived in great shape and so quickly - many thanks!

Barbara

Thank you so very much for your kindness, and expediting of my below purchase. How very kind and considerate you were to send mine order so quickly ! My Grandparents..especially my Grandfather, was of thrill...I was able to make his favorite cherished Amaretto cookies. Your extreme kindness in noting this situation by your wonderful action of sending my order ASAP..indeed..made an elderly couple's Christmas very, very memorable...I sincerely appreciate, and thank you very much for being of the true spirit of Christmas kindness...we will never forget of this.

Sincerely of appreciative.  Patricia

Thank you for your wonderful service.

Jill

Hi, I just received an email that my order has been shipped, I am sooo glad that I finally found a company to fit my dessert packaging needs I'm sure I will be ordering more.

Patricia

Hi, I received my items and I'm really satisfied with everything and I used them on Saturday and my customers couldn't stop saying how cute the dessert cups are, I've found my company, Thanks Pastry Chef.

PB

...I love it. Thank you for getting these shipped so quickly. They are perfect! Look forward to ordering more from you.

Samantha

Thank you for your great products and this nice little present on the side. I appreciate a lot..

Johan

Hi, I received my order, looking forward to continue working with you.

AK

Just wanted to let you know my package arrived today and everything is perfect! Thanks so much.

Gwen

Thank you very much for your great efforts on my missing package....Thank you very much.

Hiroko

Thank you for your super-fast response. I will order...tomorrow. So impressed with you.

Andrea

Great Customer Service !!!

Eileen

I ordered a cake pan from your store...in less than a week it was at my door...without a doubt the quickest service ever. Thank you.

Brian - Canada

Order arrived today. Everything well packed, undamaged and in good order. Thanks again for everything and for your quick service. I hope and think this will be the first of many orders!

Wade

This is to acknowledge receipt of my order and to express my gratitude for a "TOP" Service"!
Products were of the best quality, the packing was professionally done and products were received in perfect condition.
The purchase and transport/shipment was done in record time!
I am very pleased with your service, and quality of products.  Unfortunately, you do not have a link to post reviews on your website.
I will recommend your company anytime to friends and family! Job well done!
Keep up the good work!  Thumbs Up!

Best regards, Gilbert

Thank you so much for the quick response!!!
I have just placed my order and will cross my fingers on receiving it this Friday...lol:)
Thank you for the GREAT costumer service, will def. comeback and refer you!

Flor

Thank you for your prompt service in providing me with the edible playing cards for my cake, this past Saturday. Thanks again for providing GREAT customer service.

Chef Paul

Thanks so much. I'll be sure to order again. You have the best customer service!!!!

Samantha

Recently I placed an order with your company for some items. It arrived so quickly and was exquisitely packed. What a surprise to receive your little gift pastry bag!  Thank you so much for such great service. I look forward to continued business and successes with my baked goods!

Sally

I really appreciate your perfect services!! Thank you very much!!!

Hiroko

Wow thx didn't expect that. I love the service I always get from Pastrychef.com which helps because I am new to the biz.

Patricia

Just wanted to thank you for processing my order in a timely fashion.  I'm the fellow who lives in Puerto Rico who requested delivery in care of my son's address. Everything arrived safely yesterday and is packed and ready for my kitchen in the Caribbean.

Stay well. Joseph

I LOVE your site!!! Your recipes are FANTASTIC!

Thanks again, B.

Thank you! Your web site is easy to use and I appreciate your quick service.

Laura

You are welcome, very happy to do business with you, the molds are great and affordable for those restaurants that do not specialize in pastries and don't quite understand how pastry needs molds.  You guys have all the quality at a great price.

Thank you for your time. Ana

I just wanted to let you know that I received my cake ring yesterday. Thanks so much for following up on my order. Your great service is much appreciated.

Aloha, Michele

This is one of the best site's I have ever come across...I just wanted to let you know, I appreciate all your hard work, knowledge and patience putting this all together..wonderful!

Sherri

This order stems directly from your top notch customer service. I will be again back, too.

Douglas

What great customer service! I will soon be placing an order for more pastry items.

David

Thanks again for keeping me informed and your prompt response. I've been very happy with your customer service in the past, and that doesn't look like its changing. Keep up the good work.

Tim

Thank you so much for your prompt respond to my request. I'm looking forward to receiving the said items and to continue our business relationship. Have a beautiful day!

Eric

Thank you so much.....I LOVE LOVE that I found your site.  I will be ordering a lot from you. YA'll ROCK ! Thank you for your efforts.

Janna

Thank you soooo much, I will definitely be ordering more items in the future and will tell others about your site.

Kirk

Thanks for the information you give so freely to us, and for the products I have purchased from your company. Many of those were difficult to find elsewhere.

Pat

Hey: Thanks for the fast reply, everything else is perfect. This was my first order and I will be ordering from your company again.

Helen

Hi, I just ordered my first item from pastrychef.com and I just wanted to say that I received the item and it was exactly what I was looking for and excellent quality. Thank you very much.

Stacy

Hi, Thank you so much for getting back to me so quickly. I received the items today and they are simply beautiful! I'm sure they will be a big hit.

Debby

Thanks for your advice! What a great thing that people are willing to help others out in this day and age - I will probably be back with more questions in the future.

Janet

I'm always so satisfied with your services. Your products are so fresh and new. My students also love them!!!! Thank you!

Hiroko

I could not ask for better service !

Mari

Greetings. Just a friendly thank you for the superb collection of information you've provided at your website. Thank you.

Barbara

Thank you so much for your help. I made pizzelle with the recipe you had on your web page, also your cream filling. It is so nice to find a recipe that taste good and will turn out. Looking forward of trying more of your recipes. It has been fun.

Thanks again, Alberta

What a wonderful person you are to take part of your time to answer my questions. I can't thank you enough!!!

Becky

I received my order due largely to your great efforts - thank you. Thank you again for all of your personal attention. I wish more businesses had employees as interested in there customers needs as you are.

Kraus

I cannot say that enough. I just received my MaryJane Pan from your store and I have to say this, I was just hoping it wouldn't be a flimsy piece of tin made in China. I am so pleased I am beside myself. It is a top grade pan, heavy duty and made in Germany! I am so happy..... Thank you so much. You have just earned a loyal life time customer.

Yours Judy

Thank You. Your attention to this matter has made us loyal customers for any future use. We will surely pass your name along to friends and family who enjoy this Product.

Elaine

I received my order today and I'm very happy with the product. I will be ordering more in the future.

Thank you, Brenda

Thank you so very much. I appreciate your customer service. I look forward to ordering from you in the future. Do you have catalogs? If so, could you please inform the availability and cost if any?

Lynn

I sure appreciate your help. Thank you so much! I won't hesitate to order from Pastry Chef Central in the future, you have been wonderful!

Thanks again, Kathy

Just wanted to thank you for the speedy deliver of my recent order, I will differently be ordering again.

Judy

Thank you for your reply. I can always count on Pastry Chef Central to learn something new...something that always makes my baking better.

Franny

I am a Baking Instructor in our Culinary Arts/Restaurant Management program. We are a four-year bachelor degree program.
I received your video "Bread Baking Essentials". After reviewing it for the fourth time, I must say it is the BEST video I have seen in all the years I have been involved in culinary education.
The depth to which this video reaches is something we have needed for a longtime. Each of us has their own perspective on the subject of baking. This video enlarges on that, and adds more. I am tired of seeing, ten, fifteen, or even twenty minute videos that literally say very little. It really takes longer to give the full information needed. The camera-work and setting were done very tastefully.
Thank you for producing such a fine product!

Cordially,
Chef T.C., Assistant Professor

I am a chef-instructor in an associates degree program in Culinary Arts in which I teach a course on Introductory Baking and Pastry. I am always looking for videos to help with the delivery of course material. By condensing the entire process of producing five different breads into two hours, your video has proven to be an invaluable aid in the yeast bread section of my course.
This product is a must for any teacher looking to de-mystify the bread-making process for their students.

Thank you.  Chef J., CEPC

My Baking and Pastry Arts students loved the video. Plan for any more?
Starting to use your video (Bread Baking Essentials) for the 5th straight year. Matter of fact this is the 3rd tape I have purchased, because I have used them so much!

Chef C

Thank you for creating "Bread Baking Essentials". As a cookbook collector, I found your video easier to comprehend the classic techniques than any book I own.
I never realized there were 12 steps to baking bread. Your review of the four methods answered a lot of my questions and why I made mistakes in the past. The Instruction and Recipe Guide Booklet was excellent, now my bread loaves have a professional appearance.

Thanks again, Pamela

I have bought your video tape "Bread Baking Essentials" on-line. I received your videotape on Friday and I did have a chance to review it. I have to say that your tape is so excellent, I was fascinated and I am in love with it! Your technique is so detailed and that makes it much easier for people to learn. I am very pleased with it. This is definitely a better way of learning how to make breads.
Please let me know if you have any other pastry video tapes coming out in the future, I would love to buy them all. I always have a passion in baking breads and pastry.

Thanks again, Tanya

I convinced my employer to get me your bread baking video and I'm glad I did! It's great, very educational and informative. Thanks for sharing your knowledge.
Thanks for taking the time to answer my questions and helping me understand the complexities that are part of being a baker and pastry chef!

Diane

I ordered your videotape "Bread Baking Essentials" 2 days ago, and it has just arrived US Priority Mail. It came well packaged and shipped as promised. Thank you for the quality customer service. I look forward to watching the tape.

Sincerely, Scott

Thank you for the bread baking video, it arrived on June 1st. This is my first purchase using the www, and it was quite easy. I watched most of the video on its arrival. I really learned a lot about braiding, a very helpful section. Nice work.

Thank you, Robert

I just received your video on bread making. I am so excited. I want to be first in line for future videos. Thank you so much for your instruction with the bread making video.

C. Gill

I received the video yesterday and watched it, nice job I liked it a lot. I just started a sour dough starter!!

Chef Murphy

I bought from you last week the baking video: I loved it very much !! Thank you for the good work.

Rachida

Pastry Chef Central came to my attention a few years ago when I purchased Bread Baking Essentials. It was, and is, an excellent resource for my home baking.

Joe

I have purchased your "Bread Baking Essentials" and I think it is terrific!

Richard

I was reviewing your bread video again (after about 6 times, I think) and think it's absolutely wonderful and have learned new things from it every time I watch. I do respect your baking style and manner in which you teach, thank you for sharing that knowledge.

Best Regards, Debbie