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Quality Products. Expert
Service.
Welcome to Pastry Chef Central Inc., we take pride in
what we do and it shows. As the Internet's oldest
baking and pastry website, we have been providing
our customers with professional baking tools and
world-class pastry ingredients, since 1997. Our
expertise in the bakery field allows us to provide
knowledgeable assistance and an extensive line of
unique products. This effort brings us tremendous
satisfaction and we are proud in knowing we deliver value
and friendly customer service.
- J. Marshall, President
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Company Information
Order Status Inquiries: 888-750-CHEF
Order Submission:
www.pastrychef.com
E-Mail: customer_service@pastrychef.com
Hours: Monday-Friday 9am to 4:30pm
est
Address: Pastry Chef Central, Inc.
Boca Raton, Florida
561-999-9483
fax: 561-999-1282
Catalog Only, No Showroom |
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Safe Shopping Guarantee
At Pastry Chef Central Inc., a safe
and secure on-line shopping experience is our foremost
obligation to our
customers. When you place an order online, all
personal details and credit card information are scrambled
using 256-bit encryption technology before being sent over
the internet. Our shopping cart platform is the best
in the industry! Using encryption codes, a
firewall-protected backend database and
secured socket layers (SSL) by
Geo Trust to insure your transactions are secure. This technology makes it impossible for your information to
be stolen or intercepted while being transferred.
Further infrastructure protection is provided by
Network Solutions Protect Safe trustmark, a
leading provider of website
security services. This technology provides our customers
with the confidence they are shopping at a safe and secure web site.
Payment Methods:
● Visa, Master Card. Prepayment by Check or
Money Order.
● USA and Canadian Visa / MasterCard are only accepted.
● Orders above $100.00, ship "only" to the
credit card Billing Address.Order Status
We believe in a well informed
customer. When you place an order with Pastry Chef
Central Inc., our system will provide each customer with a
complete follow-up email referencing their
order. This email message will include order
confirmation and delivery tracking information. You
may also create a personal account, allowing you to review
order history, check on your current status and make changes
if necessary.
In the event of a delay or backordered item, you will be
notified by e-mail or phone.
A final email will then be sent
to confirm your shipment including package tracking
information.
Delivery
Most purchases are shipped
same-day from our Boca Raton, Florida warehouse
location, using UPS Delivery to all 50 United States and Canadian
addresses with arrival times
depending on your location.
Items sent directly from
our suppliers may take longer to arrive and are customarily
shipped using Standard Ground
Delivery. Items
ordered together may not arrive in the same box or at the
same time.
● PO Box addresses can not be accepted.
Standard
Shipping Information
United
States:
Items shipped using UPS Ground Service
arrive within 1-7 business days from shipment of your
order, see below - UPS Ground Transit Time Map.
Delivery Charges are calculated using UPS
"On-Demand Rates" based on weight, zone and handling.
Canada: Items
shipped using UPS Standard to Canada arrive
within 7-12 business days from shipment of your order. Delivery Charges are calculated using UPS "On-Demand
Rates" based on weight, zone and handling.
Import tax, duty
and brokerage fees are assessed by Canadian Customs and
charged to customer at time of delivery.
Rush
Delivery Information
United
States:
Items shipped
using UPS Next
Day Air are guaranteed for delivery by next business day to
most US addresses. Delivery Charges are calculated
using UPS "On-Demand Rates" based on weight,
zone and handling. Orders must be received by 12:00pm
EST - Monday thru Friday for same day shipping.
● Rush delivery is not available on all catalog
items.
● Saturday / Sunday delivery is
not available on rush deliveries.
●
Rates are subject to
change without notice.
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UPS Ground Transit Time Map |
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Return Policy
We are committed to finding and bringing to our customers
the highest quality products available.
Inspect all merchandise upon arrival. If you are not
fully satisfied with your Pastry Chef Central, Inc.
purchase, please contact us immediately at 1-888-750-CHEF or via e-mail at
customer_service@pastrychef.com
You may return Pastry Tools within 30 days from receipt of
your order.
Baking
Ingredients may not be returned (this includes disposable
products, books,
magazines and instructional materials).
Please contact us for Return
Merchandise Authorization and shipping instructions.
All returns and exchanges must be in brand new, restocking
condition and contain all original packaging and accessories
to be accepted.
Items that have been in contact with any food product
can not be returned.
Heat sensitive ingredients delivered by Ground Service are not guaranteed against
melting or discoloration damage.
Product damaged
through customer abuse or improper handling will not be accepted.
Original Shipping charges and Return Delivery charges will
not be refunded.
Special Orders may not be returned.
Once we have received and inspected the returned
merchandise, you will be notified via email concerning your
refund. If approved, you can expect a refund within
1-3 business days.
Customer Satisfaction:
Reviews and
Feedback
Sales Tax and Pricing
Sales tax of 6% will be accessed for orders shipped to a
Florida address.
Product prices are subject to change without notice.
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Commitment |
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Pastry Chef Central Inc.,
has been a Trusted Web Merchant since
1997.
We are committed to protecting the privacy of our users
!
We know you care how
information about you is used and shared, and we appreciate
your trust that we will do so carefully and sensibly. We
want to provide a safe and secure user experience for our
customers. We will use our best efforts to ensure that
the information you submit to us remains private and is
only used for the purposes as set forth herein. The
following reflects our commitment to you. |
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Our Pledge - General
Information Disclosure
Customer information is confidential and we do not disclose,
share
or sell any information about your individual visits to Pastry Chef
Central Inc., nor any personal information that you provide,
including your name, address, e-mail address, telephone
number, credit card number, etc., to any outside
third-parties,
except when we believe the law requires it. Your visit
to Pastry Chef Central, will be safeguarded to insure
the utmost privacy protection and order security.
Communications
The information we receive from you enables us to
process your purchase, confirm your order, notify you to
delivery tracking, and send you updates or changes to your
order status. We collect information you
provide when you place an order, send us an e–mail or call
us. This information may include personal or
preference information you provide to us and is added to our
customer database. We may use this information for
such means as marketing and promotional purposes or to
contact you for further offers on our site. We do
not share customer information with any outside third
parties. If you
wish to "opt-out" from receiving such mailings, e-mail
promotions or telephone calls from us, please
click here
for contact information.
Privacy Commitment for You
If at any time you have questions or concerns
about Pastry Chef Central's Inc. privacy commitment, please
feel free to email us at
privacy@pastrychef.com or call us at (561) 999-9483
and speak to one of our representatives.
Thank you for visiting Pastry
Chef Central. We'll keep working hard to earn your loyalty!
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