tools ingredients my account
Home > Customer Service
 

Customer Service

 
Quality Products. Expert Service.
Welcome to Pastry Chef Central Inc., we take pride in what we do and it shows. As the Internet's oldest baking and pastry website, we have been providing our customers with professional baking tools and world-class pastry ingredients, since 1997. Our expertise in the bakery field allows us to provide knowledgeable assistance and an extensive line of unique products. This effort brings us tremendous satisfaction and we are proud in knowing we deliver value and friendly customer service.


- J. Marshall, President

 

 

Company Information
Order Status Inquiries:  888-750-CHEF
Order Submission: 
www.pastrychef.com
E-Mail:  
customer_service@pastrychef.com
Hours:  Monday-Friday  9am to 4:30pm est
Address: 
Pastry Chef Central, Inc.
                Boca Raton, Florida
                561-999-9483
                fax: 561-999-1282
Catalog Only, No Showroom

 

Safe Shopping Guarantee
At Pastry Chef Central Inc., a safe and secure on-line shopping experience is our foremost obligation to our customers.  When you place an order online, all personal details and credit card information are scrambled using 256-bit encryption technology before being sent over the internet.  Our shopping cart platform is the best in the industry!  Using encryption codes, a firewall-protected backend database and secured socket layers (SSL) by Geo Trust to insure your transactions are secure.  This technology makes it impossible for your information to be stolen or intercepted while being transferred.
Further infrastructure protection is provided by Network Solutions Protect Safe trustmark, a leading provider of website security services. This technology provides our customers with the confidence they are shopping at a safe and secure web site.

Payment Methods:
● Visa, Master Card, American Express, Discover, PayPal
● Prepayment by Bank Wire Transfer, Check or Money Order
● USA and Canadian credit cards are only accepted.
● Orders above $100.00, ship "only" to the credit card Billing Address.

Order Status
We believe in a well informed customer.  When you place an order with Pastry Chef Central Inc., our system will provide each customer with a complete follow-up email referencing their order.  This email message will include order confirmation and delivery tracking information.  You may also create a personal account, allowing you to review order history, check on your current status and make changes if necessary.  In the event of a delay or backordered item, you will be notified by e-mail or phone.  A final email will then be sent to confirm your shipment including package tracking information.

Delivery
Most purchases are shipped same-day from our Boca Raton, Florida warehouse location, using UPS Delivery to all 50 United States and Canadian addresses with arrival times depending on your location.
Items sent directly from our suppliers may take longer to arrive and are customarily shipped using Standard Ground Delivery.  Items ordered together may not arrive in the same box or at the same time.
● PO Box addresses can not be accepted.


Standard Shipping Information
United States Items shipped using UPS Ground Service arrive within 1-7 business days from shipment of your order, see below - UPS Ground Transit Time Map.
Delivery Charges are calculated using UPS "On-Demand Rates" based on weight, zone and handling.

Canada:  Items shipped using UPS Standard to Canada arrive within 7-12 business days from shipment of your order.  Delivery Charges are calculated using UPS "On-Demand Rates" based on weight, zone and handling.
Import tax, duty and brokerage fees are assessed by Canadian Customs and charged to customer at time of delivery.

Rush Delivery Information
United States:  Items shipped using UPS Next Day Air are guaranteed for delivery by next business day to most US addresses.  Delivery Charges are calculated using UPS "On-Demand Rates" based on weight, zone and handling.  Orders must be received by 12:00pm EST - Monday thru Friday for same day shipping.

● Rush delivery is not available on all catalog items.
● Saturday / Sunday delivery is not available on rush deliveries.
● Rates are subject to change without notice.
 
UPS Ground Transit Time Map
UPS GROUND TRANSIT TIME MAP

Return Policy
We are committed to finding and bringing to our customers the highest quality products available.
Inspect all merchandise upon arrival.  If you are not fully satisfied with your Pastry Chef Central, Inc. purchase, please contact us immediately at 1-888-750-CHEF or via e-mail at customer_service@pastrychef.com

You may return Pastry Tools within 30 days from receipt of your order. 
Baking Ingredients may not be returned (this includes disposable products, books, magazines and instructional materials).
Please contact us for Return Merchandise Authorization and shipping instructions.

All returns and exchanges must be in brand new, restocking condition and contain all original packaging and accessories to be accepted.
Items that have been in contact with any food product can not be returned.
Heat sensitive ingredients delivered by Ground Service are not guaranteed against melting or discoloration damage.
Product damaged through customer abuse or improper handling will not be accepted.
Original Shipping charges and Return Delivery charges will not be refunded.
Special Orders may not be returned.
Once we have received and inspected the returned merchandise, you will be notified via email concerning your refund.  If approved, you can expect a refund within 1-3 business days.
Customer Satisfaction: Reviews and Feedback

Sales Tax and Pricing
Sales tax of 6% will be accessed for orders shipped to a Florida address.
Product prices are subject to change without notice.

Privacy Commitment  
Pastry Chef Central Inc., has been a Trusted Web Merchant since 1997.
We are committed to protecting the privacy of our users !
We know you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.  We want to provide a safe and secure user experience for our customers.   We will use our best efforts to ensure that the information you submit to us remains private and is only used for the purposes as set forth herein. The following reflects our commitment to you.

Our Pledge - General Information Disclosure
Customer information is confidential and we do not disclose, share or sell any information about your individual visits to Pastry Chef Central Inc., nor any personal information that you provide, including your name, address, e-mail address, telephone number, credit card number, etc., to any outside third-parties, except when we believe the law requires it.  Your visit to Pastry Chef Central,  will be safeguarded to insure the utmost privacy protection and order security.

Communications
The information we receive from you enables us to process your purchase, confirm your order, notify you to delivery tracking, and send you updates or changes to your order status.  We collect information you provide when you place an order, send us an e–mail or call us.  This information may include personal or preference information you provide to us and is added to our customer database.  We may use this information for such means as marketing and promotional purposes or to contact you for further offers on our site.  We do not share customer information with any outside third parties.  If you wish to "opt-out" from receiving such mailings, e-mail promotions or telephone calls from us, please
click here for contact information.

Privacy Commitment for You
If at any time you have questions or concerns about Pastry Chef Central's Inc. privacy commitment, please feel free to email us at
privacy@pastrychef.com or call us at (561) 999-9483 and speak to one of our representatives.

Thank you for visiting Pastry Chef Central. We'll keep working hard to earn your loyalty!

 

Professional grade Baking Supplies and world-class Pastry Ingredients.
Largest assortment and internet's oldest bakery supplier.
Trusted since 1997